Warranty, Refund & Cancellation Policy

Last updated: October 2026

We want you to know exactly what is covered before you pay. This page explains our limited warranty, when refunds apply, and how returns work for devices bought from us at either store.

1. Upfront pricing and approval

You receive a clear price before any sale is completed, and a clear estimate before any service begins. Nothing is final without your approval.

2. Limited warranty on devices you buy

Devices we sell include a limited warranty against defects that are not caused by damage or misuse. The coverage period is confirmed before you pay and written on your receipt.

3. Returns

The condition of each device and any return window are explained before you pay and written on your receipt. A device returned under those terms must be in the same condition as when it was sold, with any included accessories.

4. What the warranty does not cover

  • New physical or accidental damage after sale, including cracks, pressure damage or bent frames.
  • Liquid or moisture exposure.
  • Software issues, viruses, account locks or data loss.
  • Damage from work done by another provider after sale.
  • Normal wear and tear.

5. How warranty claims work

Bring the device and your receipt to the store where you bought it. If the issue is covered, we will replace the device or offer a comparable one, at our discretion. Warranty claims are handled by replacement, not cash refunds, unless the law requires otherwise.

6. Device services

Completed device services include a limited warranty on the installed part and the workmanship. The coverage period is confirmed before you pay and written on your receipt. If we cannot complete an approved service, you are not charged for that service.

7. Selling a device to us

When you sell us a device and accept payment, the sale is final.

8. Important notes

  • Please back up and remove your data before selling a device or leaving it for service. CNA Computers & More is not responsible for data loss.
  • Manufacturer warranties are separate from our warranty. Any warranty on a device we sell comes from CNA Computers & More.
  • CNA Computers & More is an independent business and is not affiliated with any device manufacturer. See our Brand Disclaimer.

9. Questions

  • CNA Computers & More
  • Aston: 3500 Concord Rd, Aston, PA 19014, (610) 624-3774, Mon to Fri 10 AM to 5 PM, Sat 10 AM to 4 PM, Sun closed
  • Havertown: 921 Darby Rd, Havertown, PA 19083, (610) 624-3774, Mon to Fri 9 AM to 5 PM, Sat 9 AM to 4 PM, Sun closed